Returns Policy

1. Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without providing any reason. To exercise this right, please notify us in writing via email or through our contact form.

2. How to Return Goods

• Notify us of your intention to return within 14 days of receipt.
• Ensure items are in their original condition, unused, and unopened, with all original packaging, labels, and tags.
• Package items securely to prevent damage during transit.

3. Timeframe for Returns

After notifying us of your intent to return, you have an additional 14 days to send the items back.

4. Return Shipping Costs

You are responsible for the cost of returning items unless they are faulty or misdescribed. We recommend using a tracked delivery service to ensure safe return.

5. Refunds

Upon receiving the returned goods, we will process your refund within 14 days. Refunds will be issued using the same payment method as the original order. Please note that delivery costs are non-refundable unless the item is faulty or sent in error.

6. Faulty or Incorrect Items

If your item is faulty, damaged, or not as described, contact our customer service team immediately. We will arrange for the return at our expense and provide a full refund, including the original delivery costs.